CUSTOMER SUPPORT OUTSOURCING
At SDMBG, we fully understand the importance of productive and trustworthy support for your customers, and its value for sustaining and further developing your business.
Our more than 7 years of customer support outsourcing experience gives us the skills needed to deliver top notch customer support experience, by understanding and covering the needs of your customers.
By working with SDMBG you will receive:
✓Excellent online support with indebt knowledge for gambling/trading operators, e-commerce/online shops, online communities, social network accounts, etc.
✓Secure communications and guaranteed protection of your data
✓Live chat/tickets/mail support 7 days a week
✓General response time for customer emails on average is less than 12 hours, during European business hours is less than 1 hour
Every SDMBG client receives dedicated team, focusing on the related niche. The support representatives responsible for website/project receive specific training based on your information and requirements, to achieve the level of specific knowledge needed to provide up to date information to your customers.
Additional ongoing training is provided to the support team for any changes/innovations regarding your project. Our cross-trained customer service representatives con tribute to the success of our clients, and we prove it every day.
For further details and support offers, please send us a quick email and a dedicated manager will be in contact with you shortly.